FAQ’s

This answer depends on, frankly, how dirty your bins tend to get, along with a number of other variables (personal cleanliness preferences, children, pets, outside critters, etc.). We offer several different options to keep your bins scrubbed year-round, according to your preference on frequency. Options include Monthly, Bi-Monthly, Quarterly, and One Time Cleanings. Click on the Pricing Page to find out more.

We’ll do a much better job than you could ever do yourself. We clean bins with extremely hot water (up to 200 degrees) under 3500 PSI. We use far less water and we collect and dispose of the wastewater properly and safely.

We will schedule your bins to be serviced on the day your garbage and recycling have been picked up. We recognize occasionally the garbage collection companies like to surprise us and change up their routes/pick-up dates, so in the event that takes place, we’ll reach out to coordinate a rescheduled cleaning service.

Just click any of the links on our page that say “Sign Up!” and then fill out the form. Once registered, we will get you scheduled and send you a notification for your first service. You will only be charged after the service has been completed, and you will get a receipt via email after each service. You will receive email/text reminders leading up to all of your upcoming service visits.

Yes, you will need to enter your payment information into our secure payment portal. You will have to select the option to allow RGV SPOTLESS BINS to charge in the future. Once that has been done, we will get you set up on the schedule and notify you of your first cleaning.

We will make every effort to get to your bins as soon as possible. Our routes are established to optimize efficiency and minimize multiple trips into the same neighborhood on consecutive weeks. We always schedule our clients for the day of their normal trash/recycle pick-up day to ensure empty bins for cleaning. Our sophisticated routing software allows us to efficiently plan the fastest route possible.

No, we use an environmentally friendly, biodegradable deodorizer that contains natural essential oils to effectively neutralize odors.

RGV SPOTLESS BINS operates a bit like a utility payment you’d ordinarily incur/make – kind of like your trash pickup service. You consistently produce and dispose of trash, so we offer consistent service plans according to your frequency and cleanliness needs – Monthly, Bi-Monthly, or Quarterly. That said, you can adjust the service interval, pause service for events such as vacations, reschedule, or stop at any time.

Once you’ve signed up, we will schedule you as soon as possible and notify you of the first service date. Leading up to your cleaning visits, you will receive a text/email notice in advance of the day of service, and also the morning of service, as a reminder to leave your bins outside for us!

We understand that things such as vacations and medical events happen. We kindly ask that you let us know with as much advanced notice as possible. With our text/email reminder system, we will make it as easy as possible for you to facilitate a rescheduling, however, please note it may be up to multiple weeks before we can coordinate you back on the schedule as our routes typically dictate the rescheduling timeframe. If you alert us in advance there will be no charge to be rescheduled. If communication has not been made in advance by the client, and the bins are not present, the client may be subject to a rescheduling or cleaning service fee.

The happiness of our customer base is always our #1 priority. We will make every effort to get your bins as clean as possible, with the goal of them looking brand new. That said, the reality is that most trash bins have been heavily abused for many years. We will use several different techniques to remove stubborn stains and gunk, but sometimes it takes multiple treatments to get everything off the inside. This is another reason we recommend our subscription plans. Your bins will continue to get better and better with each treatment. All this said, if you are not happy with the result, then we are not happy. Please reach out if you have any questions, comments, or concerns, and we will do what it takes to make it right for you!